OSTEOPATHY INITIAL CONSULTATION & TREATMENT (45 minutes) £50

OSTEOPATHY FOLLOW-UP TREATMENT (30 minutes) £40

OSTEOPATHY DOUBLE SESSION (60 minutes) £80

ACUPUNCTURE (60 minutes) £45

PHYSIOTHERAPY INITIAL CONSULTATION & TREATMENT (45 minutes) £50

PHYSIOTHERAPY FOLLOW-UP TREATMENT (30 minutes) £40

SPORTS MASSAGE THERAPY INITIAL CONSULTATION & TREATMENT (45 minutes) £40

SPORTS MASSAGE THERAPY (30 minutes) £30

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Osteopaths are very similar to both Chiropractors and Physiotherapists. In many ways we are trying to achieve the same goals with our patients but we use slightly different techniques. Osteopathy focuses on manual adjustments, myofascial release, and other manipulations of the muscle, soft tissue and bones. An osteopath looks at the function of the whole body and uses a holistic approach when treating patients. Osteopaths are very hands on and typically have longer appointments.

Below is a non-exhaustive list of the conditions that Osteopaths can treat from the current evidence-base. This is approved by the ASA regulatory body.

Arthritic and rheumatic pain

Fibromyalgia,

Sciatica,

Lumbago,

General, acute and chronic back pain,

Mechanical neck pain,

Frozen shoulder,

Shoulder and elbow pain,

Tennis elbow (lateral epicondylitis), Headache arising from the neck (cervicogenic) and migraine prevention,

Joint pains including hip and knee pain from osteoarthritis as an adjunct to core OA treatments and exercise,

Generalised aches and pains,

Minor sports injuries,

Muscle spasms,

Neuralgia (nerve pain),

Tension and inability to relax, Circulatory problems,

Cramp,

Digestion problems.

Osteopaths must complete a degree or postgraduate master’s degree approved by the General Osteopathy Council (GOsC).

This depends on your condition. What was the cause and how did it start? How long have you had it? Have you had surgery? What makes it better and worse? Are there any underlying medical conditions?

What we can say is, we will do our best to help you reduce your pain and discomfort as soon as possible. It is better not to leave pain until it becomes a chronic (long-term) problem, as chronic conditions can take longer to sort out.

Yes, of course. We understand how daunting it can be to go somewhere new. We will do everything we can to help you relax, and that includes talking through what the problem is before we treat you. Sometimes bringing an extra pair of ears to our clinic in Flint will help when you are talking about it later at home.

Loose fitting clothes are perfect. Your privacy will always be valued. If comfortable during consultation you may be asked to remove some clothing to help access problem areas.

This is a common concern for people when they first consider seeing an acupuncturist. Acupuncture needles are much finer than the needles that most people are familiar with; for example, when having an injection or giving blood.

Most people will not even feel the needles being inserted and are only aware of them because of a slight dull ache or tingling at the point of insertion. These feelings are an indication of the flow of Qi through this area and are perfectly normal. Often working with patients with painful conditions; the acupuncture is therefore used to relieve pain, not induce it!

During treatment, you will be asked how you feel. The procedure should not be painful or uncomfortable; this is not a “no pain, no gain” type of treatment. Patients often tell us how relaxed they feel after their treatment and very often will go to sleep whilst lying on the couch with their needles still in!

No! Manipulation of the joints may be uncomfortable if you are in a lot of pain, but in that case, any movement tends to be sore. The process itself is used by fully trained professionals is a non-traumatic "click" of the joint to open the facet (joint) and allow it to move more freely. If you or anyone you know clicks their knuckles, it's a similar process, and it's clear to see that's not painful either!

You don’t have to be an athlete to benefit from Sports Massage Therapy.

Our treatments are highly effective for all sorts of pains, that haven’t come from a sporting injury. For example: tight, short and sore muscles caused by poor posture, bad workstation set-up, high stress levels and injury.

This can cause pain and discomfort. Sports Massage Therapy uses a variety of techniques to soften stiff and knotted muscles, so that the body can start the natural process of healing.

Scope

This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.

The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.

1 - Your Practice Pain Relief Centre Ltd, based at 67 Church Street, Flint, CH6 5AF, which hereafter for the purposes of this Privacy Notice will be referred to as the Clinic, is pleased to provide the following information:

2 - Who we are

The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.

3 - Personal Data

a) For the purposes of providing treatment, the Clinic may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow the Clinic to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.

b) For marketing purposes, the Clinic may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.

c) In making initial contact with the practice you consent to the Clinic maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. The Clinic may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. The Clinic does not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.

d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.

e) The Clinic website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. WordPress.org uses cookies to help the Clinic to identify and track visitors and their website access preferences. The Clinic’s website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Clinics’ website.

f) The Clinic will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.

4 - Legal basis for processing any personal data

To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.

5 - Legitimate interests pursued by Osteopaths and other practitioners

To promote treatments for patients with all types of health problems indicated for osteopathic and allied care.

6 – Consent

Through agreeing to this privacy notice you are consenting to the Clinic processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.

7 – Disclosure

Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. The Clinic will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.

8 - Retention Policy

The Clinic will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. After this time you may be contacted for the legitimate interest for confirmation of this deletion as it is your right to request we keep your records. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.

9 - Data storage

All Data is held in the United Kingdom. The Clinic does not store personal data outside the EEA.

10 - Your rights as a data subject

At any point whilst the Clinic are in possession of, or processing your personal data, all data subjects have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.

• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

• Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.

• Right of portability – you have the right to have the data we hold about you transferred to another organisation.

• Right to object – you have the right to object to certain types of processing such as direct marketing.

• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.

In the event that the Clinic refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request the Clinic can confirm what information it holds about you and how it is processed.

11 - You can request the following information:

• Identity and the contact details of the person or organisation (the Clinic) that has determined how and why to process your data.

• Contact details of the data protection officer, where applicable.

• The purpose of the processing as well as the legal basis for processing.

• If the processing is based on the legitimate interests of the Clinic and information about these interests.

• The categories of personal data collected, stored and processed.

• Recipient(s) or categories of recipients that the data is/will be disclosed to.

• How long the data will be stored.

• Details of your rights to correct, erasure, restrict or object to such processing.

• Information about your right to withdraw consent at any time.

• How to lodge a complaint with the supervisory authority (ICO).

• Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.

• The source of personal data if it wasn’t collected directly from you.

• Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

12 - To access what personal data is held, identification will be required

The Clinic will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If the clinic is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to info@painreleif.uk.com or by phoning +44 (0) 1352731818 or writing to us at the address further below.

13 Complaints

In the event that you wish to make a complaint about how your personal data is being processed by the Clinic you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.

The details for each of these contacts are:

Tina Hewett

Telephone 01352731818 or email: info@painrelief.uk.com

ICO

Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/